Write sincere apology emails that rebuild trust and resolve issues
Perfect for:
**Subject:** We messed up — here is what happened Hi Sarah, I owe you an apology. The project was due Monday and we delivered Thursday. That is not okay. **What happened:** We underestimated the complexity of the payment integration. I should have flagged this earlier instead of hoping we could make up time. **Impact on you:** You had to push back your launch and explain the delay to your team. That is frustrating, and I am sorry I put you in that position. **What we are doing:** 1. Completing final QA by end of day Friday 2. Adding 2 weeks of free support as a make-good 3. Implementing weekly check-ins on future projects to catch issues earlier I take full responsibility. You trusted us with your timeline, and we let you down. If you want to discuss, I am available for a call anytime. Best, Tom
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