# Google Business Profile Q&A

**BUSINESS TYPE:**
Dental Practice

**BUSINESS NAME:**
Sunrise Dental Care

**LOCATION:**
Austin, Texas

**MAIN SERVICES:**
General dentistry, cosmetic dentistry, dental implants, Invisalign, emergency care

---

## PROACTIVE FAQs TO ADD

Add these Q&A pairs to your GBP yourself before customers ask:

### FAQ 1: Insurance/Payment

**Question:**
```
Does Sunrise Dental Care accept insurance?
```

**Answer:**
```
Yes! Sunrise Dental Care accepts most major dental insurance plans including Delta Dental, Cigna, Aetna, MetLife, and United Healthcare. We also offer flexible payment plans and accept CareCredit for patients without insurance. Our front desk team is happy to verify your benefits before your appointment - just call us at (512) 555-0123 or mention it when you book online.
```

**Character Count:** 391

**Keywords Included:** dental insurance Austin, payment plans, CareCredit

**Why This FAQ Matters:**
- #1 question customers ask
- Removes barrier to booking
- Includes local keyword naturally

---

### FAQ 2: New Patients

**Question:**
```
Are you accepting new patients at Sunrise Dental?
```

**Answer:**
```
Absolutely! Sunrise Dental Care is always welcoming new patients in Austin. We make your first visit easy with online booking, digital paperwork you can complete at home, and same-week appointments for most new patient exams. New patients receive a comprehensive exam, digital X-rays, and a personalized treatment plan. Call (512) 555-0123 or click Book Now on our profile to schedule your first appointment.
```

**Character Count:** 421

**Keywords Included:** new patients Austin, dentist accepting new patients, dental exam

**Why This FAQ Matters:**
- Direct conversion opportunity
- Common search query
- Clear call-to-action

---

### FAQ 3: Hours/Availability

**Question:**
```
What are your hours and do you offer weekend appointments?
```

**Answer:**
```
Sunrise Dental Care is open Monday through Friday 8am to 6pm, and Saturday 9am to 2pm for your convenience. We know weekday appointments can be difficult, so we offer early morning, lunch hour, and Saturday appointments to fit your schedule. For dental emergencies, we also offer same-day appointments when available. Check our profile for current hours or book online anytime.
```

**Character Count:** 390

**Keywords Included:** Saturday dentist Austin, dental hours, same-day dental appointment

**Why This FAQ Matters:**
- Weekend availability is a differentiator
- Emergency mention captures urgent searches
- Practical info customers need

---

### FAQ 4: Services/Specialties

**Question:**
```
What dental services does Sunrise Dental Care offer?
```

**Answer:**
```
Sunrise Dental Care offers comprehensive dental services for the whole family in Austin. Our services include: preventive care (cleanings, exams, X-rays), cosmetic dentistry (teeth whitening, veneers), restorative dentistry (fillings, crowns, bridges), dental implants, Invisalign clear aligners, and emergency dental care. Dr. Chen and our team use the latest technology for comfortable, efficient treatment. See our full service list on our website or call to ask about specific treatments.
```

**Character Count:** 486

**Keywords Included:** dental services Austin, teeth whitening, dental implants Austin, Invisalign Austin

**Why This FAQ Matters:**
- Lists services for SEO
- Helps customers self-qualify
- Comprehensive yet scannable

---

### FAQ 5: Emergency Care

**Question:**
```
Do you handle dental emergencies? What should I do if I have a dental emergency?
```

**Answer:**
```
Yes, Sunrise Dental Care provides emergency dental care in Austin. If you have a dental emergency like severe tooth pain, a broken tooth, knocked-out tooth, or swelling, call us immediately at (512) 555-0123. We reserve time each day for emergency appointments and can often see you the same day. After hours, our voicemail provides instructions for urgent situations. Do not wait with dental pain - early treatment prevents bigger problems.
```

**Character Count:** 449

**Keywords Included:** emergency dentist Austin, dental emergency, same day dentist

**Why This FAQ Matters:**
- Emergency searches are high-intent
- Immediate action instructions
- Competitive advantage if you offer same-day

---

### FAQ 6: Technology/Comfort

**Question:**
```
I am nervous about going to the dentist. Do you offer sedation or options for anxious patients?
```

**Answer:**
```
We completely understand dental anxiety - many of our patients felt the same way before visiting us! Sunrise Dental Care specializes in gentle, comfortable dentistry. We offer sedation options including nitrous oxide (laughing gas) and oral sedation for anxious patients. Our office also features comfort amenities like Netflix during treatment, noise-canceling headphones, and a spa-like atmosphere. Our team takes extra time with nervous patients to ensure you feel safe and relaxed.
```

**Character Count:** 474

**Keywords Included:** sedation dentist Austin, dentist for anxious patients, gentle dentist

**Why This FAQ Matters:**
- Addresses major barrier to booking
- Differentiator for the practice
- Emotional connection

---

### FAQ 7: Location/Parking

**Question:**
```
Where is Sunrise Dental Care located and is there parking?
```

**Answer:**
```
Sunrise Dental Care is located at 1234 Main Street in Austin, TX 78701, conveniently located near downtown Austin. We have free parking in our private lot behind the building - just pull in and park in any unmarked space. Our office is also accessible by bus (Route 10 stops one block away) and is wheelchair accessible. Look for the building with the blue awning next to First Street Coffee.
```

**Character Count:** 396

**Keywords Included:** dentist downtown Austin, dentist near me Austin, dental office location

**Why This FAQ Matters:**
- Practical info reduces friction
- Local landmarks help findability
- Accessibility shows inclusivity

---

### FAQ 8: Cost/Pricing

**Question:**
```
How much does a dental cleaning cost at Sunrise Dental?
```

**Answer:**
```
At Sunrise Dental Care, a routine dental cleaning and exam typically ranges from $150-$200 for patients without insurance. This includes your cleaning, comprehensive exam, and any needed X-rays. We believe quality dental care should be accessible, so we offer payment plans and a membership program for uninsured patients that provides discounts on all services. For a specific quote based on your needs, call us at (512) 555-0123 or book a consultation.
```

**Character Count:** 447

**Keywords Included:** dental cleaning cost Austin, affordable dentist Austin

**Why This FAQ Matters:**
- Price transparency builds trust
- Common search query
- Mentions affordability options

---

## RESPONSE TEMPLATES FOR CUSTOMER QUESTIONS

Templates for questions customers might ask:

### Response Template: Appointment Availability

**Customer Question:** "Can I get an appointment this week?"

**Response Template:**
```
Hi [Name], thank you for reaching out! We often have same-week availability and would love to get you in soon. For the fastest scheduling, you can book directly through the "Book" button on our profile, or call us at (512) 555-0123. If you have a specific day/time preference, let us know and we will do our best to accommodate. Looking forward to seeing you!
```

---

### Response Template: Specific Service Question

**Customer Question:** "Do you do [specific service]?"

**Response Template:**
```
Great question! Yes, Sunrise Dental Care offers [service]. [1-2 sentences about the service and what makes your approach special]. If you would like more information or want to schedule a consultation, give us a call at (512) 555-0123 or book through our profile. We are happy to answer any other questions you have!
```

---

### Response Template: Insurance Verification

**Customer Question:** "Do you take [specific insurance]?"

**Response Template:**
```
Thank you for asking! Yes, we accept [Insurance Name] at Sunrise Dental Care. We recommend calling our office at (512) 555-0123 before your visit so we can verify your specific benefits and let you know what to expect for coverage. Our team handles insurance billing so you can focus on your dental health. Any other questions, just let us know!
```

---

### Response Template: Price Inquiry

**Customer Question:** "How much does [service] cost?"

**Response Template:**
```
Thanks for reaching out! The cost for [service] varies depending on your specific situation, but typically ranges from $[low] to $[high]. We would be happy to provide a specific estimate after an exam, or you can call us at (512) 555-0123 for general pricing information. We accept most insurance and offer payment plans to make treatment affordable. Let us know if you have any other questions!
```

---

## Q&A BEST PRACTICES

### Proactive FAQ Strategy:

| Action | Why It Matters |
|--------|---------------|
| Add 8-12 FAQs yourself | Control the narrative, add keywords |
| Use natural question phrasing | Matches how customers search |
| Include keywords in answers | Boosts local SEO |
| Add contact info in answers | Makes it easy to convert |
| Update seasonally | Keep info current |

### Answering Customer Questions:

| Do | Do Not |
|----|--------|
| Respond within 24 hours | Ignore questions |
| Be helpful and specific | Give one-word answers |
| Include phone/booking CTA | Sound defensive |
| Thank them for asking | Argue or be sarcastic |
| Upvote correct answers from others | Let wrong answers stand |

---

## KEYWORD OPPORTUNITIES BY BUSINESS TYPE

| Business Type | High-Value Q&A Keywords |
|---------------|------------------------|
| Dental | emergency dentist, dentist accepting new patients, sedation dentist |
| Restaurant | reservations, menu, dietary options, private events |
| Plumber | emergency plumber, 24 hour plumber, same day service |
| Salon | walk-ins welcome, prices, specific services |
| Auto Repair | estimates, warranty, specific repairs |
| Retail | hours, return policy, product availability |

---

## Q&A SEO TIPS

| Tip | Example |
|-----|--------|
| Include city name naturally | "...dental care in Austin..." |
| Use service keywords | "...teeth whitening, dental implants..." |
| Add neighborhood references | "...near downtown Austin..." |
| Mention differentiators | "...same-day appointments..." |
| Include business name | "At Sunrise Dental Care, we..." |

---

## MONITORING YOUR Q&A

### Weekly Tasks:
- [ ] Check for new questions
- [ ] Answer within 24 hours
- [ ] Upvote helpful answers from others
- [ ] Report spam or inappropriate content
- [ ] Flag incorrect information

### Monthly Tasks:
- [ ] Review and update existing FAQs
- [ ] Add seasonal Q&A (holiday hours, etc.)
- [ ] Check competitor Q&A for ideas
- [ ] Analyze which Q&A get most views

---

## COMMON Q&A MISTAKES

| Mistake | Consequence | Fix |
|---------|-------------|-----|
| Ignoring Q&A section | Unanswered questions look bad | Set up monitoring |
| Short, unhelpful answers | Missed SEO opportunity | Write comprehensive answers |
| No proactive FAQs | Competitors control narrative | Add your own Q&A |
| Defensive tone | Turns off customers | Stay professional and helpful |
| Outdated information | Frustrates customers | Update quarterly |
| No call-to-action | Missed conversions | Include phone/booking link |